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FAQs

Frequently Asked Questions (FAQs)

How to buy the pool & spa test products?

All you have to do is Contact us here and inform us about what you need. Tell us all about your requirements and preferred quality and we will give you the best offer on the market. Try us!

How does Test Pools ensure the quality of its products?

With 20 years of R&D, Test Pools delivers high-quality, stable test products. For extra assurance, we support third-party inspections like SGS—quality you can trust.

Not satisfied after receiving the pool & spa test products?

Our sales process includes clear pre-shipment confirmation with photos and videos. If you're not satisfied upon delivery, return the goods for a full refund—no questions asked.

Does Test Pools provide OEM services?

Yes, we routinely provide OEM services to brands from all over the world. All you have to is send us your requirements and we will take care of the rest.

Can we customize our own packaging?

Definitely! Colors, labels, bottles and packaging can be customized according to your requirements. We however have minimum order requirements when it concerns customized packaging. For more details, please contact us.

Can we order from you if we only need a small quantity?

For small quantities, we recommend buying locally due to shipping costs. But if that's not convenient, we're happy to ship directly with fast and reliable delivery.

I am a seller based on a B2C platform, can I order from you?

Yes, we specialize in providing customized service for B2C sellers. If you prefer, you can use our brand, your own brand or any neutral packaging you desire. Contact us to know more.

Do you offer technical support after purchase?

Absolutely. We offer full after-sales support for all our test products—whether it’s usage, results interpretation, or storage. Contact us anytime via email, chat, or video call—we’re here to help.

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